Returns are an inevitable part of e-commerce. What started as a feature to reduce risk for consumers when buying online has grown into a massive issue affecting consumers, merchants, and 3PLs alike... View More
Inbound logistics refers to the process of receiving, handling, and storing goods coming into a warehouse. This process is critical for maintaining efficient and accurate inventory management... View More
While historically the topic of returns has widely been regarded as an afterthought by retailers within the context of their overall supply chains, the pandemic-fueled surge in e-commerce transformed... View More
The latest findings from the Reverse Logistics Association's (RLA) quarterly Returns Index show that returns costs continue to rise faster than returns volumes. The returns cost index jumpe... View More
The record-breaking 20th annual Reverse Logistics Association (RLA) annual conference featured many great events and sessions, including the Women in Reverse Logistics Luncheon with Colleen Ro... View More
As omnichannel sales increase, the number of returns will grow. Indeed, e-commerce retail sales have increased 8.3% year-to-date through November, while retail sales have risen two percent for... View More
Retailers are realizing things need to change to improve profitability amid dwindling consumer demand and rising costs. Predicted 2024 trends can be grouped into three categories: return polic... View More
ESG reporting refers to the disclosure of data covering the company’s operations in environmental, social, and corporate governance. According to financial firm Morningstar, the number of pu... View More
The ever-growing popularity of online shopping has also dramatically increased the number of returns retailers need to mitigate. Not only expensive for the retailer, with the need to hold addi... View More
A muted holiday season is expected as the National Retail Federation (NRF) forecasts retail sales to grow between six and eight percent over 2021 to between $942.6 billion and $960.4 billion... View More
What's old is new nowadays, as retailers resell returned items online and in stores. According to data analytics and consulting firm, GlobalData, the market for secondhand goods is estimated... View More
Higher transportation, labor, and warehousing costs are driving up returns costs. According to the latest Returns Index Survey from the Reverse Logistics Association (RLA), 55% of survey respondents n
The cost of returns is rising faster than volumes according to the Reverse Logistics Association’s (RLA) surveys. In each of the quarterly surveys since they began last October, costs have b... View More
The cost of returns is rising faster than volumes according to the Reverse Logistics Association’s (RLA) surveys. In each of the quarterly surveys since they began last October, costs have b... View More
Sorry, folks. The last mile is not necessarily the end of a supply chain. Instead, we at the Reverse Logistics Association view the supply chain as circular, encompassing reverse logistics pra... View More
In the early days of e-commerce, returns flew under operation’s and finance’s radar, and perhaps rightly so. The volume of e-commerce purchases was low, and returns were minimal and simple.... View More
With lockdowns, shuttered stores, and health concerns, shoppers turned on their computers and to online shopping as their new go-to for everything they needed, from clothing and makeup to household cl
If you ever find yourself frustrated by dealing with returns, you’re not alone – over 75% of consumers feel returns are the most painful part of buying online. Of course, we know... View More
The holiday season of 2020 is going to be different than any that have come before it. The pandemic has changed the way that customers shop. E-commerce sales have increased significantly, with... View More
In 2017, Americans gave retailers their best holiday season in over five years. According to a sales report issued by Mastercard SpendingPulse, US year-end holiday retail sales rose 4.9% compare... View More
