In the early days of e-commerce, returns flew under operation’s and finance’s radar, and perhaps rightly so. The volume of e-commerce purchases was low, and returns were minimal and simple.... View More

With lockdowns, shuttered stores, and health concerns, shoppers turned on their computers and to online shopping as their new go-to for everything they needed, from clothing and makeup to household cl

If you ever find yourself frustrated by dealing with returns, you’re not alone – over 75% of consumers feel returns are the most painful part of buying online. Of course, we know... View More

The holiday season of 2020 is going to be different than any that have come before it. The pandemic has changed the way that customers shop. E-commerce sales have increased significantly, with... View More

In 2017, Americans gave retailers their best holiday season in over five years. According to a sales report issued by Mastercard SpendingPulse, US year-end holiday retail sales rose 4.9% compare... View More

There is zero doubt that the e-commerce market will continue to grow for the foreseeable future. According to Mastercard’s SpendingPulse report, retail sales grew 5.1% year-over-year to $850 b... View More

The next time you think about returning an item to Amazon, be forewarned: Return too many items in a year, and you might just be exiled for good. Retail returns have become such a night... View More

The 2018 holiday season is upon us. According to the National Retail Federation, these two months alone — November and December — represent 16 to 30% of a retailer’s total sales for... View More

Earlier this year, I had a “discovery” experience when I was introduced to an entire world of which I was not very familiar. I’ve worked in the mailing/shipping industry for over 30... View More

Part one of this series looked at how managing inbound parcels has become a growing challenge for organizations of all sizes. This challenge comes from the dramatic increase in the volume of inbo... View More

Not so long ago, businesses saw no great need to put much effort into managing inbound parcels and mail pieces. However, in the last few years the inbound parcel receiving landscape has changed... View More

Inbound package volumes are growing in all types of organizations—from law firms and educational institutions to e-commerce, manufacturing, healthcare and financial businesses. Managing incomi... View More

As the e-commerce world continues to erode market share from the brick and mortar retailers, I believe there will be a saturation point. I recently had a personal experience of how these two wor... View More

The trend of shifting inbound from the procurement department to transportation managers in order to blend inbound and outbound into your contract can inherently create savings. But we cann... View More

For companies in the e-commerce retail market, coordinating consumer returns of hazardous materials – otherwise known as reverse logistics – can be a challenging part of business. Hazardous

Reverse logistics is an important part of any parcel professional's supply chain... but, surprisingly, it's a part that is not covered as often as it should be. This handy infographic gives yo... View More

Every year, shoppers increasingly head online to cross items off their holiday gift lists, and every year, this trend seems to catch a few retailers flat-footed. The 2015 holiday season was no d... View More

Returns have a long history of being a pain point for retailers. In 2013, returned goods cost US retailers more than $267 billion in lost revenue, according to an industry report by The Retail Equation.... View More

The hustle and bustle of the holiday season often excludes planning for the inevitability that some of what goes out must come back. The facts are mounting. Holiday shoppers buy nearly half of their gifts... View More