Articles
The AI-Powered Holiday Shopping Season Is Here. Can Shipping Keep Up?
By Joe DiSorbo
The 2026 holiday season is the first in which AI sits in the middle of the purchase for a large share of shoppers. Best Buy is letting customers discover gifts and complete purchases inside Ch
Articles
Heavy, Bulky, Discounted: Peak-Season Delivery Economics for Freight-Sensitive Categories
By Saleh Taebi
Peak-season delivery economics look different when the order contains four tires instead of a small parcel. Heavy products cost more to move, discounts reduce the margin available to pay for
Articles
Analysis: The State of Enterprise Shipping
By Josh Dunham
Last year, in our inaugural survey research to check the pulse of the shipping landscape, one finding in particular pointed to a sea change in how carriers and shippers work together. A full 9
Articles
Which Parcel Service Tickets AI Can Actually Close, and Which Still Need a Human
By Ralf Klein
Carriers, retailers, and 3PLs now handle track-and-trace, delivery-exception, and returns queries in volumes that behave exactly like a support-ticket queue. AI agents are absorbing a growing

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Acuitive Solutions Relaunches Ensemble as the First Parcel Manifesting Platform Connected to PLM

FOR IMMEDIATE RELEASEAcuitive Solutions Relaunches Ensemble as the First Parcel Manifesting Platform Connected to PLMRebuilt on API architecture, Ensemble pulls sample demand straight from the P

GLS Launches GLS Connect, Advancing Its Digital Shipping Experience

MESA, Ariz., Oct. 6, 2026 – GLS®, a leading parcel delivery provider in the Western U.S. and Texas, today announced the launch of GLS Connect, a new digital platform that represents the nex

LJM Group Names Rob Gelb CEO to Lead Next Phase of Growth and Innovation

Farmingdale, NY — October 1, 2026 — LJM Group ("LJM"), a tech-enabled provider of small parcel shipping cost optimization solutions, announced the appointment of Rob Gelb as Chief Executive Offi

In our September/October issue, we take a look at where fulfillment pressures are going to hit during peak season and beyond, our annual carrier satisfaction survey, how fuel surcharges are hidden profit centers for the carriers, and much more.

Our annual carrier satisfaction survey.

Top 10 carrier contract negotiation best practices.

What a parcel audit actually checks (and why most shippers miss it).

The metrics that matter: Building a distribution KPI framework.