Recently, I’ve been inundated with inquires pertaining to return-less refunds – a term first coined by Amazon in 2017. Return-less refunds occur when a buyer initiates a return and a reque

Long gone are the days of a simple returns label in a box for the transportation team to own, and a finance manager to give their quarterly returns forecast before moving on. Whether you are... View More

In the early days of e-commerce, returns flew under operation’s and finance’s radar, and perhaps rightly so. The volume of e-commerce purchases was low, and returns were minimal and simple.... View More