Latest reports show package thefts rose by 87 percent last month and more than 260 million packages were lost to theft at a cost of $19.5bn to the consumer. According to research, North Dakota... View More

Shipping has become more important than ever as supply chain woes persist and e-commerce’s dominance grows. Amid this shift, businesses across many sectors must watch developing packaging in... View More

New Year’s resolutions often begin with reflection. Last fall, our data scientists created a model that combined the 5.9% general rate increase (GRI) for 2022 announced by FedEx and UPS with... View More

It’s been nearly 35 years since FedEx transitioned to EDI billing, and not a single shipper today would accept what was a standard FedEx or UPS parcel invoice prior to 1990. Imagine a paper... View More

When the premier manufacturing and supply chain trade event of 2023, ProMat, returns to Chicago on March 20, it will include over 1,000 exhibits from leading solution providers and a comprehensive edu

The concept of evaluating a Return on Investment (ROI) seems straightforward: ROI = Annual Net Benefit (Revenue + Savings – Expenses) / Initial Investment Expense. On the surface, this seem... View More

And all through the distribution center, elves were frantically picking, packing, and shipping. Yes, frantically! The peak season is a trial-by-fire of the procedures and processes you... View More

The case of Hadley v. Baxendale was decided in 1854 by a court in England. Although decided nearly 170 years ago in a foreign jurisdiction, the principle announced in that case, based upon eve... View More

If every retailer’s goal is to delight customers, it’s not happening in home delivery. In mid-January 2022, a study of 8,000 consumers in Europe and North America and their perception of... View More

In recent years, we’ve seen record high general rate increases (GRI), large jumps in fuel costs and extended peak seasons. 2022 has been no different and will be a year to remember for many reasons

Congratulations! After years of searching, sitting through countless demos where you smile politely and promise to call (but you know you won’t), you’ve finally done it. You found The One

With peak fast approaching when this article was written, many US e-commerce retailers are wondering how best to maximize sales during Black Friday, Cyber Monday, Christmas, and beyond. Ambitious brands... View More

The world is truly getting smaller. As a global consumer, you can buy anything from anywhere, at any time, and at a price that is competitive. If you’re on the shipping side of things, it’s... View More

The global supply chain is complex, fragile and subject to disruptions. The COVID-19 pandemic has strained the supply chain for the past few years, forcing businesses to adapt and deal with ch... View More

The old adage really is true: your employees are your most valuable asset. In the age of quiet quitting and high turnover, building a company culture that values quality of life has... View More

Most shippers are already all too aware that for the second year in a row the nation’s two largest carriers, FedEx and United Parcel Service (UPS), introduced record-breaking annual general ra... View More

How do you want customers to feel about your products and store? Are you achieving those goals, or do constant complaints, refund requests, and other concerns make it feel like you’re missin... View More

It's inevitable. E-commerce companies can’t limit themselves to domestic sales forever. International demand is growing. Ninety-five percent of the world’s market is outside the US. A sim

Recently, I’ve been inundated with inquires pertaining to return-less refunds – a term first coined by Amazon in 2017. Return-less refunds occur when a buyer initiates a return and a reque

With the world becoming smaller, shipping internationally should be easy… right? Conceptually, yes, but to do so profitably, effectively, and continuously can be challenging. Between a varie