To say that the transportation markets are in flux would be a gross understatement. 2020 and the effects of COVID-19 have uncovered gaps in the resiliency of transportation networks across mod... View More

Crowd-sourced last-mile providers such as Roadie, Shipt, Instacart, and DoorDash became household names during the pandemic by delivering groceries to consumers who remained at home due to COV... View More

As packaging artwork becomes more important to the product, delays in delivering accurate and approved package artwork have an increasing impact on time to market and a company’s bottom line... View More

Whew; 2020 is finally behind us! As 20/20 means perfect vision, I thought now would be a good time to ask if you can accurately describe your vision of last year as well as what lessons were l... View More

For the past six years, the Pitney Bowes Parcel Shipping Index has closely tracked the parcel industry in 13 of the world’s most influential markets. Each year, the industry’s growth story

In our business, there’s a million metrics, ratios, expenses etc. that we can track. With the help of our business coach, we’ve identified a handful of these that we call vital factors. The... View More

Years ago, companies regularly negotiated exclusive shipping contracts with major carriers who handled all their parcel shipping (and some freight as well) to customers, partners, distributors... View More

As the worldwide battle against COVID-19 rages on, shippers are striving to strike the right balance to comply with safety requirements, fulfill their customers’ orders, and preserve their b... View More

Corrugated packaging is a perpetually popular choice across numerous industries, especially since its design promotes increased durability. Manufacturers and retailers understandably prioritiz... View More

If you’re in the market for order fulfillment services, there’s one question that’s probably at the top of your list: What’s it going to cost? As is often the case, the answer... View More

An efficient, convenient, and cost-effective returns process is essential for retailers in today’s competitive environment. One poor returns experience can lead to a lost customer for life... View More

While most shippers have become accustomed to the carriers announcing record general rate increases (GRI) and new surcharges, 2021 will be in a class of its own. More than any other year, it i... View More

2020 presented parcel shippers with a unique set of challenges. From already booming e-commerce business to an unprecedented disruption in supply chains due to the global pandemic, businesses... View More

While most holiday seasons bring a surge in online shopping, 2020 was setting a new record. Shoppers were seeking new ways to get gifts to their loved ones during this time of social distancin... View More

As the world of global e-commerce continues to grow, there is an increasing interest in having an “express” service option available for international shipments. The major carriers (DHL,... View More

As the seemingly never-ending 2020 finally comes to an end, parcel carriers, customers, and anyone in the supply chain realm are all thinking about what the future holds. Can the national carr... View More

According to McKinsey's consulting firm, 61% of executives reported decreased costs, and 53% reported increased revenues due to introducing artificial intelligence (AI) into their supply chai... View More

Each year, parcel shippers get the unique privilege of certainty – certainty that their shipping costs will go up. This expectation is dutifully met by UPS and FedEx each year with General R... View More

As Founder and CEO of the world’s oldest global home delivery service, I have always taken a keen interest in the packaging of Christmas gifts. After all, the magic of a Christmas gift is a... View More

As a shipper entering a parcel carrier bid process, you are subject to a great deal of doubt and risk from the unknown. A successful RFP often begins by considering two critical questions –... View More