Feb. 15 2010 04:35 PM

The single biggest obstacle to success is the absence of execution. This was the essence of the book, Execution: The Discipline of Getting Things Done (Bossidy & Charan, 2002). A few months ago, I wrote that one of the most frequent complaints I hear in my work with leaders of organizations is the following: "I am sick and tired of my people not following through." In that column, I spoke about the need for managers to make clear requests, but when you've done that and the task was not completed, what do you do? Should you let it go, or confront them? If you hold your people 100% accountable for fulfilling their commitments, you will develop a top-notch operation. It isn't easy, and it takes a lot of discipline; this column will provide you with some guidelines.

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