The last three years have been a rollercoaster in our industry, with higher demand and costs than we have ever seen. So where are we now, and where are we going with parcel costs in the future... View More

Since 2020, shippers have diversified their programs at a rapid pace. But what are the best strategies to determine which parts of your program should be given to each carrier? The common tool of the... View More

On December 16th, FedEx announced the continuation of select peak surcharges into 2021: Peak — Oversize Charge U.S. Express Package Services, U.S. Ground Services, Internati... View More

Change… the inevitability of a shifting environment. Perhaps there has not been as rapid of an evolution in the parcel industry as the current adaptations to the global pandemic. The Coronavirus... View More

As the small package industry progresses further into the future, it continues to change. UPS and FedEx have adapted and responded to the ever-evolving environment of e-commerce. Long considered bellw

With the 2018 general rate increase, FedEx and UPS are further tightening the vise for oversize packages. What has changed? To start, here is a comparison of 2017 vs. 2018 parameters for oversize pack

As part of their 2017 rate changes, UPS and FedEx have changed the way they calculate fuel surcharge as of February 6. Instead of calculating based on the monthly jet fuel average price two mont... View More

As part of their 2017 rate changes, UPS and FedEx changed the way they calculate fuel surcharges as of February 6th. Instead of calculating based on the monthly diesel average price two months p... View More

A common challenge in managing parcel operations and spend is retaining and analyzing the detailed parcel data available from FedEx, UPS, the USPS or any of a host of regional carriers. The old management... View More

Getting packages to your recipients before Christmas can be a very costly undertaking. Because Ground service standards vary, many shippers resort to using Express/Air services like Next Day Air or 2 Day... View More

Are you challenged by people in your organization hoarding information, pushing their ideas through and making everyone else wrong? Do you have individuals on your team who have to win at all costs and... View More

Are you sick and tired of listening to excuses, stories and explanations when tasks are not fulfilled on time? Do you constantly listen to complaints, whining and negative comments? Does your staff exhibit... View More

Seventy-one percent of your employees are not engaged in their work. They are simply showing up and putting in the minimum effort to get by and not get fired. A 2010 survey by Towers Perrin of 90,000 employees... View More

How do leaders change their corporate culture? Like the old joke about eating an elephant, the answer is one bite at a time. The book, Tribal Leadership: Leveraging Natural Groups to Build a Thriving... View More

There are many courses and books on management, but what is leadership and what makes it different from management? I have had the opportunity and privilege to be a student of the number one leadership... View More

Last month at the PARCEL Forum, about a dozen executives sat around a conference room all day helping each other tackle the most challenging issues they faced in running and growing their operations.It... View More

“CEOs report that up to 75% of their organizational change efforts do not yield the promised results.” (Margaret J. Wheatley) Wow! No wonder our projects fail. When I speak to leaders about... View More

Do you look forward to team meetings? How vulnerable are the members of your team? Are they open with one anotherabout their weaknesses and mistakes? Do your teammates genuinely and quickly apologize when... View More

The single biggest obstacle to success is the absence of execution. This was the essence of the book, Execution: The Discipline of Getting Things Done (Bossidy & Charan, 2002). A few months ago, I wrote... View More

By Mark Taylor... View More