Has your company ever received a bill from an express carrier for a past shipment, claiming that it believes you shipped more packages than were billed? These additional bills have been known to appear... View More
Every time the United Parcel Service/Teamster labor contract comes due for renewal, the memories come rushing back, and I laugh to myself. Not because those two organizations have to square off again (although... View More
Customers that ship both ground and overnight air packages will see three primary benefits from the changes taking place within FedEx � convenience, competition and cost reductions. Customer convenience... View More
The status quo doesnt cut it anymore. A significant transformation is needed in the rate-setting process. Some very interesting developments are occurring that will have a long-term impact on domestic... View More
For the average parcel shipper, venturing into the world of LTL shipping feels like diving blindly off a cliff into waters that may contain rocks, shoals and sharks. Or at least thats what it used to feel... View More
My intention for this column is to provide industry news I believe is impacting you and render my thoughts regarding its implications. My aim is to both give you awareness and hopefully make a difference.... View More
Suffice it to say, FedEx Ground struggled with the decision. No doubt great debate occurred before marching orders were given. But, alas, service (a.k.a. the customer) came second. A very close second,... View More
A federal court has certified shippers who paid an excess value charge to UPS from January 1, 1984 to the present as a class for the purpose of a class action suit against United Parcel Service and related... View More
Shippers generally detest dealing with subjects or problems they do not really understand. Loss, damage and delay claims are usually in this category because carrier liability is a legal subject requiring... View More
The recent announcement by UPS to reduce its transit times in key lanes sparked interest in many of the people I have spoken with recently. At first glance, it would appear that UPS has launched a salvo... View More
One of the circumstances under which corporations waste substantial amounts of money on transportation is when their sales personnel and other officials need to return packages back to their offices or... View More
As freight transportation moves into the 21st century, margins are tighter than at any time in the history of the industry, insurance premiums are sky high, competition is fierce, and clients are demanding... View More
Question: What Can Green Do for You? Answer: A The recent announcement that 170 Con-gressional leaders wrote to the Federal Maritime Commission in support of United Parcel Service�s application... View More
In 1995, Congress enacted legislation deregulating the trucking and airline industries� intrastate operations. At the time, very few, if any, shippers (and probably few carriers) fully comprehended... View More
Editors Note: On December 11, 2002, President George W. Bush authorized the establishment of a Presidential Commission on the future of the U.S. Postal Service. The Commissions mission is to study and... View More
It was early 1984 when I first met with Dan Sullivan and talked to him about joining his management team with the task of planning and, ultimately, managing a new small package delivery service. At the... View More
United Parcel Service (UPS) and FDX have added a new battleground in their fight for your business. While their sales forces can still be seen in a shipping managers office and on the shipping dock, they... View More
At least Jesse James robbed with a gun! Thats always my first response when I am asked the question, Why does my carrier (read UPS and FedEx Ground) charge me so much to deliver oversized packages? The... View More
Since the dawn of guaranteed service refunds in the ground parcel industry over four years ago, a number of issues have arisen. Some issues have been good, some bad and some have been downright ugly. Before... View More
No topic has generated more comments from parcel industry enthusiasts this past year than the ongoing tactics used by carriers to avoid paying out guarantee refunds. And shippers are getting madder by... View More
