The provider that offers the fastest last-mile service wins the race, right? Think again! It’s all about customer service. Defining “customer service” often depends on your own business,... View More
It seems as if Mother Nature is having its way with the supply chain industry lately. While the mighty river of the “Amazon effect” is a disruptive element in creating new levels of customer... View More
As a result of the ongoing rise in e-commerce and the growth of Amazon Prime (which has an estimated 80 million US members), today’s online shoppers have very different expectations when it comes... View More
Well, another peak season is in the books. And while the results aren’t fully quantified yet, there are still some interesting lessons we can draw from the exciting, and often chaotic, experience
Logistics processes and procedures are complex, and it’s common to still see physical documents shipped by express service providers to points of receipt, including your accounts payable, acco... View More
These two words were never meant to go together. However, in today’s ever-changing world (thanks to Amazon), consumers are expecting to receive their orders in two days for free. This has trul... View More
Online shoppers receive their orders via UPS, FedEx, and the USPS every day. E-commerce is growing exponentially, and for UPS and FedEx, it is representing a larger percentage of deliveries. For over
Can Amazon seriously take on FedEx and UPS as a major small parcel provider? There are plenty of naysayers that believe it can’t – the costs to establish a network is huge, but who says Amazon... View More
As the boom in e-commerce continues to transform today’s business environment, how should warehouses be structured to meet these demands for quick turnaround? Previously, one warehouse was bui... View More
What exactly is brand strategy? Essentially, this is a strategy to distinguish a company or products from its competitors. The aim is to create a lasting (positive) impression in the minds of cu... View More
According to UPS, more than half of shoppers are interested in an alternate delivery location with extended hours and lower fees. In fact, 35% of these shoppers prefer parcel lockers. With large retai
Risk is an inevitable, integral part of business. The big question is, how do you evaluate risk in your supply chain, and what action will best manage or avoid risk all together? War... View More
BOSTON, Oct. 10, 2017 /PRNewswire/ -- Transparency-One, the source to store supply chain transparency solution, today announced it has partnered with Microsoft to provide blockchain capabil... View More
Thinking five to 10 years ahead, leading North American executives are increasingly turning to multi-modal data science to address the enterprise impact of soaring parcel volumes across the glob... View More
Are you a popular B2C shipper or an increasingly rare B2B unicorn? If you primarily ship B2B, don’t be surprised to see carriers work harder to retain your coveted commercial deliveries. Howev... View More
Globalization, final mile, and achieving efficiency through fulfillment best practices are all planned as discussion topics for this year’s PARCEL Forum as part of our contribution to the annu... View More
In the shipping world, it is no longer just about getting a product from point A to point B the fastest. Carriers are becoming a resource for shippers, offering more services in different... View More
A customized solution is only valuable when coupled with reliable service you can count on and an answer that doesn’t break the budget. U.S. Cargo is built on the idea of creating flexib... View More
Free, fast, and all-inclusive. Those words sum up the challenges for those in the final-mile space. Shifts in shipper and consumer expectations have changed the whole landscape for carriers in t... View More
