Post&Parcel--This year’s peak parcel season in the UK saw volumes growing about 15% year-on-year for a third year in succession, but retailers struggled with a multi-channel approach to delivery.

That was the analysis of the latest annual study from parcel and carrier manager Global Freight Solutions (GFS), which said the business of delivering parcels in the run-up to Christmas was more complicated than ever — with resulting pressure on customer service. Read more!