We’ve made it. Another year has passed, one marked by a shift in consumer expectations and emerging shipping trends like flexible delivery options, cross-border shipping and additional return... View More

Last year was all about shopping early — following the shipping delay debacle from 2013, nearly half of holiday shoppers shopped earlier to avoid shipping delays. While retailers braced themselves... View More

In many organizations, shipping processes have been well established based on years of routine. In visiting and working with a range of businesses — from small to large — I often hear managers... View More

As Parcel Volumes Grow, Is It Time to Reevaluate Your Regional Delivery Strategy? By Christoph Stehmann According to eMarketer, US retail ecommerce sales will total approximately $350 billion in 2015.... View More

A few decades ago, retailers relied solely on opening physical stores to sell their merchandise and launch their brands. To compete, retailers and marketplaces like Amazon and eBay countered this trend... View More

Returns have a long history of being a pain point for retailers. In 2013, returned goods cost US retailers more than $267 billion in lost revenue, according to an industry report by The Retail Equation.... View More

According to eMarketer, ecommerce is continuing to grow at a rapid pace with more than a billion digital buyers spending about $1.5 trillion dollars online. This represents a huge growth opportunity... View More

The 2013 holiday shipping nightmares stemmed from the perfect storm of record-breaking weather, combined with retailer over-promises and carriers taking on more last-minute parcels than they could handle.... View More

Diversifying parcel carriers is a great way to protect against holiday season shipment delays. While the two national carriers, FedEx and UPS, dominate parcel shipping today, regional carriers are gaining... View More