Returns have always been a part of retail business. And each business has created policies and procedures that work for them. E-commerce is not different. In fact, the e-commerce trend is for increased... View More
UPS and FedEx are two of the best run corporations in the United States and they are extremely good at what they do; however, it is becoming more and more evident that both carriers have embarked on an... View More
Declared Value: There are certainly some situations where a shipper might use “declared value” or insurance provided by your small package carrier. If you are experiencing damage with your... View More
If you’re not using technology to select service levels, you may be giving your parcel carriers free money. We regularly see shippers that use Next Day Air, Next Day Air Saver, Priority Overnight... View More
The previous installment of Parcel Counsel, which appeared in the March/April 2013 issue of Parcel Magazine, featured a Bill of Lading Pop Quiz... View More
Whether you use a third-party audit company to monitor your weekly carrier invoices or have built a homegrown system to do it internally, it is important to understand the various degrees of auditing classifications... View More
For many end-of-line packaging professionals, the choice of pallet packaging method may not immediately surface as a critical success factor when designing, upgrading or refurbishing a production line... View More
As most readers know, the parcel carriers clearly state in their terms that packages tendered are subject to the carriers reweighing the parcel, and / or recalculating the dimensions of a package for the... View More
In a previous "Man Up" article, I proposed that since the parcel carriers have tremendous IT capability, and since they have the origin zip code, destination zip code, service level requested, weight,... View More
A complex international shipment delivered exactly on time, intact, and to the right address can still be a major failure if not properly documented as both an export in the country of origin and as an... View More
A common problem faced by shippers in today’s market is the failure to consider just how much minimums can influence the net impact on the incentive discounts of certain service levels. For some... View More
The best tip I can deliver today is to be open! Be open to a better way, to improving, to change, to evolving and take the risk and time of examination new ideas/processes. As a consultant working with... View More
you ship lots of packages and spend tons of money with the parcel carriers. Millions even. You’re a big customer. You’ve been invited to their hubs. And to major sporting events. Once a year,... View More
The 2012 year was another record for e-commerce. More and more consumers are using the comforts of their homes and smart phones to do their shopping. Retailers continue to search for ways to draw in more... View More
How can you be sure you’re choosing the right shipping system for your company? It’s the Number 1 question every manager faces when weighing the costs and benefits of replacing an obsolete... View More
Editor's Note: We ran the first installment of this Tuesday's Tip the week of April 9, and for this week's Tuesdsay's Tip, we've added tips #4, 5, and 6 below. Check them out! Just about every day, a shipper... View More
In my years in the parcel business I had the thankless task of having to investigate a lot of billing complaints from my customers. One error that happens thousands of times a week in the parcel industry... View More
Most of us remember August 4th 1997 as a significant date in history when 187,000 UPS workers went on strike. To those in our industry it may have been as significant as the collapse of the dot-com bubble... View More
Not long ago, President of the Association for Postal Commerce Dr. Gene Del Polito was quoted in aMinyanville article as saying, “‘For FedEx and UPS, the costs are lower to deliver in... View More
