Last year was all about shopping early — following the shipping delay debacle from 2013, nearly half of holiday shoppers shopped earlier to avoid shipping delays. While retailers braced themselves... View More

In many organizations, shipping processes have been well established based on years of routine. In visiting and working with a range of businesses — from small to large — I often hear managers... View More

As Parcel Volumes Grow, Is It Time to Reevaluate Your Regional Delivery Strategy? By Christoph Stehmann According to eMarketer, US retail ecommerce sales will total approximately $350 billion in 2015.... View More

A few decades ago, retailers relied solely on opening physical stores to sell their merchandise and launch their brands. To compete, retailers and marketplaces like Amazon and eBay countered this trend... View More

Returns have a long history of being a pain point for retailers. In 2013, returned goods cost US retailers more than $267 billion in lost revenue, according to an industry report by The Retail Equation.... View More

According to eMarketer, ecommerce is continuing to grow at a rapid pace with more than a billion digital buyers spending about $1.5 trillion dollars online. This represents a huge growth opportunity... View More

The 2013 holiday shipping nightmares stemmed from the perfect storm of record-breaking weather, combined with retailer over-promises and carriers taking on more last-minute parcels than they could handle.... View More

During the last decade, telecommunication companies had to invest billions of dollars in their network capacity to handle the onslaught of “free” broadband data over networks that were tuned... View More

We start every year with the best intentions. We set goals, make lists, and promise that we’ll see our New Year’s resolutions through to completion. Then the realities of day-to-day responsibilities... View More

Mail center and logistics managers invest so much energy creating outbound shipping processes that help manage costs, track deliveries, and ensure a great end-to-end experience. What’s new today,... View More

There’s no question that shipping has become more complex in recent years, and with new rates taking effect in January 2013, businesses will need even more creative ways to streamline processes and... View More

There’s a saying that goes: “Faster, better, cheaper – pick any two.” But today, shippers can gain all three: faster delivery, fewer returns and overall savings. Here are four helpful... View More

Most retailers are in the final stages of preparation for handling the increase in orders that comes in the second half of the year. Based on last year’s results and current forecasts, e-commerce... View More

The USPS has made it quite clear that its Intelligent Mail initiatives are a main component of its ability to create value for the mail, increase visibility, and reduce operations costs. At all opportunities,... View More

One of the most common — and expensive — mailing and shipping problems is un-deliverability. Not only does it result in returned mail and parcels, it can negatively affect customer relations,... View More

The Postal Regulatory Commission has approved new pricing forUSPS services, which will go into effect on January 22, 2012.Mailing Services, also called Market Dominant products,includes First-Class Mail,... View More

This is the calm before the storm. The fast-approaching holiday shipping season has all the markings to match the extreme weather the US has experienced since the brutal snowfalls of the last holiday season.... View More

On April 17, new pricing for USPS Mailing Services products went into effect. This includes First-Class Mail (FCM), Standard Mail, Package Services (Media Mail, Library Mail, Bound Printed Matter, Parcel... View More

Over the last few years, carrier accessorial fees have increased at a much faster rate than the published base rates. Accessorial charges alone account for over 30% of a parcel carrier’s revenue.... View More

Retailers seeking new growth opportunities need look no further than international e-commerce, which is poised for explosive growth in the months and years ahead. Similar to market conditions at the start... View More