DHL IT Servicescenter Cyberjaya (ITSC Cyberjaya), one of four strategic datacenters serving DHL's worldwide network, today reaffirmed its commitment to, and confidence in, Malaysia and the Multimedia Super Corridor (MSC) with the launch of its new RM50 million facility located in the heart in Cyberjaya.
Called the West Wing, the new four storey state-of-the-art building was officially opened by the Prime Minister, YAB Dato Seri Abdullah Ahmad Badawi.
Speaking at the opening ceremony Managing Director IT Services DHL, Mr Stephen McGuckin said "The West Wing marks the second chapter for our Cyberjaya IT Servicescenter, which commenced in September 2002 when we opened the first facility with an initial investment of RM200 million".
"Barely four years later, ITSC Cyberjaya has outgrown the adjacent four storey 100,000 sq ft East Wing and the additional 99,200 sq ft of space will provide much needed room for growth and permit us to double the current workforce of 600".
"Today's opening represents an important milestone not only for DHL, but also for MSC Malaysia as one of the world's best environment to harness the full potential of multimedia. It also signifies on-going support from our parent company Deutsche Post World Net (DPWN) to Malaysia. This is reflected in terms of the additional financial investment of RM50 million, in terms of creating further employment, as well as investment in IT infrastructure," said Mr. McGuckin.
DPWN is the world's leading logistics group, which generated turnover of 56 billion in 2005.
As a pioneer member of the MSC and the International Advisory Panel (IAP), DHL remains committed to help Malaysia develop knowledge workers that are multi-skilled and multi-functional within the technical and legal infrastructure set up in MSC Malaysia.
ITSC Cyberjaya currently employs 600 knowledge workers from 20 different countries, including more than 500 Malaysians. This creates an international working environment, and through leading-edge technology which facilitates knowledge transfer, they work closely together in carrying out R&D activities to build global solutions.
ITSC Cyberjaya represents a key part of the global IT infrastructure that drives DHL's global express and logistics business. It is one of four global datacenters that make up DHL's IT Services group with responsibility for the design, development, implementation and the service delivery management of DHL's IT solutions. The IT Services group, which includes three other global data centers located in, Scottsdale, Arizona, USA, Prague, Czech Republic and Bonn,Germany also provides centralized technical and application support functions.
"The key reason we originally set up these data centers was to provide support for the business via 24/7 global IT operations. By aligning the organization globally we have also improved inter-operability and reduced the complexity of the network," explained Mr. McGuckin.
"With the aim to become our customers "Supplier of Choice", we have undergone significant changes and realignments to meet customer expectations and requirements. Today, DHL IT Services represents one of the most comprehensive shared services networks worldwide. It is not only involved in providing the expertise to support IT solutions that run the business, but is also the brain behind a full spectrum of IT design and development of user software and tools which enable the DHL business to compete globally. We will continue to provide innovative services to keep us at the forefront of the integrated logistics industry," concluded Mr McGuckin.
ITSC Cyberjaya's current facility includes the Network Operations Center which provides 24-hour monitoring of all nodes in the network to ensure availability of telecommunications services interconnecting more than 220 countries worldwide. It also houses the Data Center where all DHL's business applications are run and supports more than 10,000 users on a daily basis.
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland transport, contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. 285,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations.
DHL is a Deutsche Post World Net brand. The group generated revenues of 56 billion in 2005. For the latest news and happenings about DHL in Asia Pacific, please visit
DHL IT Services Center (ITSC) Cyberjaya
Not only is DHL ITSC Cyberjaya one of the largest IT hubs in Asia Pacific, it belongs to the world's leading logistics group, Deutsche Post World Net (DPWN), with 2005 turnover of 56 billion and is a pioneer member of Malaysia's Multimedia Super Corridor's (MSC) International Advisory Panel (IAP).
DHL ITSC Cyberjaya employs more than 600 staff from 11 countries. Together with three other global Services Centers located in Scottsdale  USA, Prague, Czech Republic and Bonn West Germany, ITSC Cyberjaya is responsible for the continual design, development and day-to-day operations of nearly 1,200 mission critical applications for the entire DPWN's worldwide business.