DHL Express will discontinue the DHL@home product effective Sept. 1, 2008. By doing so, DHL removes a product that brings with it significant operating costs and is not aligned with our core strengths nor with our more focused network. By eliminating the product from our network, we have the opportunity to further improve performance in our core domestic and international products and long-term financial performance of the US Express business.
DHL is committed to serving our domestic customers with a network dedicated to continuous improvement in service reliability. We anticipate that discontinuing the @home service, with its seasonal spikes of volume and operational complexity will further improve reliability throughout the year and enhance service levels particularly during peak season.
DHL Express is directly notifying all @home customers of the change.
To read Gerry Hempstead's commentary, please click here.